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Message 1 of 2
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Flag Post

Not printing black ink

HP Recommended
DeskJet ink advantage 1115

Showing dfi api error 

Asking for 64 bit api 

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Parveen977

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

 

To better assist you - 

 

1.) What's the operating system installed on the computer?

2.) Are you experiencing the same issue while making a copy as well? 

3.) What's the application you are trying to print from?

 

While you respond to that, please try these steps - Fixing Print Quality Problems 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
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