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‎08-02-2022 08:58 PM - last edited on ‎08-03-2022 09:37 AM by Retired

HP Recommended
Product: HP Officejet 3830

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Not printing color clearly - HP Support Community - 8446573

Reply:

I'm having a similar issue. My HP Officejet 3830 printer has not been printing color properly, so I replaced it with a new color cartridge and it's still having the same issue. I tried different diagnostics (aligning printer, cleaning cartridges, quality reports) and it failed all tests. The color magenta isn't even showing up. I might have to contact support if there's nothing I can do. 

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1 REPLY 1

‎08-04-2022 05:56 PM

HP Recommended

I tested out cleaning the cartridges - and my old ink cartridge did have all three colors, even if it's running out. However, the new one is still missing magenta and is only showing cyan and yellow. I don't know if the cartridge is the problem, otherwise my printer is working normally. 

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