Not printing from printer or copying...blank pages coming out on both

[Veronica79]

Just installed new ink cartridges

I don't understand flood limit reached

[Raj_05]

Hi @Veronica79,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can take to troubleshoot your HP ENVY 6455e All-in-One Printer.

Check Ink Cartridge Installation:

• Ensure the ink cartridges are properly installed. Remove them and reinsert them to confirm they're seated correctly.

Clean Printhead:

• Go to the printer settings and look for an option to clean the printhead. This can help if the printhead is clogged.

Run Printer Diagnostic:

• Use the printer's built-in diagnostic tools. Check the printer’s display or software for any diagnostic options that might help identify the issue.

Check Ink Levels:

• Verify that the ink cartridges are not empty or low. Sometimes new cartridges can be faulty, so double-check their status.

Printer Firmware Update:

• Ensure your printer’s firmware is up to date. Visit the HP website and download the latest firmware if needed.

Printer Settings:

• Make sure the printer settings are correct and that it is set to print in color if needed.

Check for Blockages:

• Look inside the printer for any obstructions or debris that might be affecting printing.

Perform a Hard Reset:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

Check for Software Issues:

• If printing from a computer, ensure the printer drivers are up to date. Reinstalling the printer software might help.

Test with Different Paper:

• Sometimes paper quality or type can affect printing. Try a different type of paper to see if that resolves the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support