Not printing in color anymore

[Carrie1611]

My printer stopped printing in color. It's full of ink and cleaned it 3x via the app

[Garp_senchau]

@Carrie1611, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP printer has stopped printing in color despite being full of ink and performing multiple cleanings via the app, there are several steps you can take to troubleshoot and resolve the issue.

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Update or Reinstall Printer Drivers:

• Make sure you have the latest drivers installed. Visit the HP support website and download the latest drivers for your printer model.

Inspect Ink Cartridges:

• Confirm that all ink cartridges are properly installed and functioning.
• Check for any damage or leaks in the cartridges.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Reference: HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Carrie1611]

I tried those things. I’m downloading doctor now. It’s printing color, but if faded and the color is off. 

[Garp_senchau]

Thanks for reaching out! Since the issue remains unresolved, I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,