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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
phatnza
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Not printing on HP photo paper

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HP Envy 4500

I'm trying to print photos from my iPhone 12 iOS 14 to HP glossy photo paper but nothing is printing. I first had issues with the photo paper jamming and fixed that by cleaning the rollers. I am able to print on regular paper but not on the photo paper.

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Kumar0307
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@phatnza, Welcome to the HP Support Community!

 

Which app are you using to print the photos?

Download the HP smart app from the App Store.

 

Check for any updates on the iOS device.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Make sure you use compatible photo papers as mentioned in the printer specifications page and it is loaded correctly - Loading Paper and Envelopes for HP ENVY 4500

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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PRSnyder
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Me Too.  I have an HP OfficeJet Pro 8020.  How did you resolve the issue????

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Kumar0307
HP Support Agent
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@PRSnyder, Welcome to the HP Support Community!

 

To assist you better,

  • Are you able to print on regular paper?
  • Do you get any errors while printing on photo papers?
  • What type and size of photo paper are you using?

Check if the photo papers are loaded correctly, refer to - Loading paper, envelopes

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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