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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
WRCara
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Nothing prints out

HP Recommended
Envy 5055

Hi so whichever way I check the ink cartridge levels it shows that both are over half full, I'll go to print something and it goes through the whole process but there's nothing actually printed out.... not even a faint shadow of what I'm trying to print. Any thoughts? Thanks.

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praveenbv
HP Support Agent
HP Support Agent
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HP Recommended

Hi@WRCara, Welcome to the HP Support Community!

 

I understand that it's not the printer is not printing  

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

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WRCara
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HP Recommended

So the link is for 5200 printers but I have a 5055.... would it still be the same? Thanks.

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