cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
73
Flag Post

OFFICE JET 6978 Printing Blank Pages

HP Recommended
OFFICE JET 6978
macOS 10.13 High Sierra

My printer has not been printing correctly for a while. First the color was very off - the blue was not printing - and now none of the colors including black are printing even though the cartridges are more than half way filled. I have unplugged the machine from the printer and the wall.  I have made sure the vent areas on the cartridge are clear - but the problem persists.  I have had to upgrade my printing plan because of all the bad pages that have printed.  I need to resolve this asap as I have a business to run.  Thank you. 

3 REPLIES 3
HP Support Agent
HP Support Agent
28,026 28,011 1,862 2,495
Message 2 of 4
Flag Post
HP Recommended

@geraldineb

 

I reviewed your post and I understand that the printer is printing blank pages.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

Do you have an instant ink subscription?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have taken all the steps outlined. Yes - I have the ink program and I received 2 faulty inks (yellow and cyan) that were replaced.

Unplugged and restarted

Cleaned printhead

Cleared vents on cartridges (they are more than 1/2 way full)

Cleaned smears

Attempted to align print head - however the page it printed to scan was so poor the machine could not scan it.

The last thing I found as a solution involved a very complicated process of removing the cartridge head and soaking it in distilled water which I cannot do.

I called an "authorized service center" near me listed on the HP website and was told they cannot repair inkjet printers.

I am now printing the pages I need out at FEDEX as the printer is useless. It is under warranty - if it cannot be repaired or replaced I am at a loss on a product that lasted barely 5 months. 

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
28,026 28,011 1,862 2,495
Message 4 of 4
Flag Post
HP Recommended

@geraldineb

 

I recommend you contact support and they will assist you with the available service options for your printer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation