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‎03-03-2025 04:42 PM - edited ‎03-03-2025 04:43 PM

HP Recommended

Hi, I am getting the following error message when replacing genuine black ink cartidges: Supply System Problem "Try replacing the affected cartridge with a different, non-empty, cartridge. If message reappears again, record message and contact HP." I have tried replacing the Ink with 3 x different genuine HP 955 XL cartridges and keep getting the same error.

 

I have followed the below steps but am still unable to resolve the issue.

 

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/OFFICE-JET-PRO-7740-SUPPLY-SYSTEM...

 

Any ideas on how to resolve?

Category:
1 REPLY 1

‎03-07-2025 05:45 AM

HP Recommended

Hi @coreypfeiffer 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Commendable diagnosis, superb troubleshooting, and splendid description of the issue before posting. Hats off to you on that score. 😊 

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click "Yes.”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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