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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pfisher
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OJ Pro 8710 No Color

HP Recommended
Officejet Pro 8710
macOS 10.14 Mojave

I have an OJ Pro 8710 and a MacBook Air running Mojave.  I was able to print in color before and now I am not able to.  I think it is matter of finding the correct driver but not sure which one to use.   I have replaced the ink and performed a cleaning. 

 

I have tried a few drivers but nothing that seems to work including Officejet CUPS and others.

 

What is the best driver to use for this particular printer? 

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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@pfisher, Welcome to the HP Support Community!

 

I understand you are not able to print in color. To assist you better,

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

 

First, we have to check if this is a hardware or a driver issue.

Make a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If it makes a copy in color, the hardware is fine. If not, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Refer to the Print Settings Guide. Make sure the 'Black and white' box is not checked.

 

I recommend you to use AirPrint drivers to install the printer as shown in step 2 this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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pfisher
Author
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I need to know what is the best driver to use with this particular printer.  Not all drivers include the option to select "Black and white" box.  

 

I will try AirPrint and see if that resolves the issue. 

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Kumar0307
HP Support Agent
HP Support Agent
18,971 18,973 1,351 1,562
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@pfisher

 

The recommended driver is the AirPrint driver. If this does not help, you may download the driver from the HP Support site.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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