OJPro 8710-952/952XL cartr.'s-tri-colour cartr.'s show diff. succs. results but always one empty

[K_McIntosh]

OJPro 8710-952/952XL cartr.'s-tri-colour cartr.'s show diff. succs. results but always one empty:

These cartridges were purchased as a tri-colour box set on 04MAY24 from Staples here in Tsawwassen (Delta, B.C.), Canada.  A scan of the retail receipt is available on request.

For a printer that hardly ever gets used, the tri-colour ink seems to evaporate or something ... I go to use the printer to print a critical black & white document and there's always one colour cartridge that reports it's empty.  The printer won't function w/o every cartr. showing some ink!  Thanks for nothing HP.

If I pop the empty cartridge out and back in, a different colour will then show as empty!

First it was Yellow, then Cyan.  A photo of the printer ink remaining display is available on request.

Staples won't do anything for me and says to take the matter up with HP Support.

The Cyan cartridge is marked 'L0S49A, Warranty ends: 2025/09, Made in Singapore'.

The Magenta cartridge is marked 'L0S52A, Warranty ends: 2025/09, Made in Singapore'.

The Yellow cartridge is marked 'L0S55A, Warranty ends: 2025/09, Made in Singapore'.

I want them replaced and shipped to me free of charge ... I can get an entirely new, comparable HP printer (i.e. OJPro 8135e) for the money I'd have to spend on another box of tri-colour cartidges!

Long-time (and currently highly disatisfied) HP printer user (my first was an HP DeskJet 870Cxi).

[Kuroi_Kenshi]

Hi @K_McIntosh,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding empty tri-color ink cartridges!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Evaporation and Ink Usage: Even when the printer is not actively printing, ink can evaporate over time. This is more pronounced in environments with fluctuating temperatures or if the printer is not used regularly.

Check for Leaks: Inspect the cartridge for any signs of physical damage or leaks. If a cartridge is defective, it could be leaking, leading to empty cartridges despite lack of usage.

Printer Settings: Ensure that your print settings are optimal. For instance, using high print quality settings for minimal printing can deplete ink faster due to increased ink usage per print.

HP Instant Ink: If you're enrolled in HP Instant Ink, the printer might be keeping tabs on usage differently based on subscription settings.

Print Diagnostics: Run a print diagnostic test from the printer settings to ensure that all components are functioning correctly and to identify if any color in the tri-color cartridge is depleting faster than expected.

Check Cartridge Installation: Ensure that the cartridges are installed correctly in the printer. Improper installation can prevent the printer from properly recognizing the ink levels.

Software Updates: Make sure your printer firmware is up to date using HP's software update tools. Sometimes firmware fixes can address issues related to ink monitoring.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[K_McIntosh]

Kuroi_Kenshi ... thank you for stepping up to help ... 

With the exception of your advice re: "Evaporation ... " (which I have little control over except to say that my house is set back / down to 10° C every winter [I am in the Vancouver, Canada area ... so, not particularly hot in summer nor cold in winter ... however ... we do see freezing temps outdoors in winter] - what I'm getting at here is that the interior of my domicile is at the lower end of the spectrum vis-a-vis evaporation potential - which should not be my problem anyway) & "Printer Settings" (I did set my my Adobe Reader & Photoshop s/w to print in minimalist greyscale ... the exact terminology of the print setting options escapes me just now as I am out & about, working on a tablet away from home) none of the rest of your individual suggestions is applicable & I am not enrolled in "HP Instant Ink" ... I have watched the printer's small display go through various alternating 'no ink in ____ cartridge' (with the latter blank being 'Yellow', then 'Cyan' ... so far 'Magenta' has not caused any problems but the ink level appears low in the Estimated Cartridge Levels* display regardless) messages and it ultimately, eventually, always decides it won't print anything ... I don't believe I can run any diagnostics under the current circumstances ... don't I have to have ink in all 4 cartr.'s to do any meaningful & effective diagnostics / print tests?

What I seek is warranty replacement of this box of tri-colour cartr.'s that say they are warranted until 2025 09 - are you going to help me with that?  Yes or No?

Thank you,

Kevin McIntosh

(home / shipping address available on request in response to an affirmative warranty decision)

[Kuroi_Kenshi]

Hi @K_McIntosh,

We're here to help you! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[K_McIntosh]

To all who have followed this thread ...

At 10:33 AM on 11JUL25, Kuroi_Kenshi suggested moving our discussion to a private chat (using the Private Messaging system here).

Kuroi_Kenshi Sent me a PM @ 11:34 AM that same day.

I Reply'd shortly thereafter that same day, responding fully with the issues encountered navigating to a phone support option that Kuroi_Kenshi advocated.

Here was my Reply:

Kuroi_Kenshi ... thank you for your PM ... 

I don't see a phone option (see inserted screenshot of my progress on the Support website).

Regards,

Kevin McIntosh

Kuroi_Kenshi has remained silent ever since.

If Kuroi_Kenshi is on holiday now or something, would another HP rep please step up and participate here so my printer ink cartridge warranty issues can be resolved.

Thank you, K_Mc

[VikramTheGreat]

Hi @K_McIntosh,

 Welcome to the HP support community.

I understand you have trouble reaching the Phone support team. Could you please share the image of the Cartidges showing the Expiration date so I can try to find more help.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[K_McIntosh]

Hello VikramTheGreat ... thanks for stepping up to help ...

 ... please see your PMs.

Regards,

K Mc

[VikramTheGreat]

Hi @K_McIntosh,

Thank you for getting back. The image is ok, however, the serial number shared shows it is not a valid serial number or the account. Could you please re-check the serial number or print a network test page and share it in a private message, not in public, so I can check and help in a private message.

Regards
VikramTheGreat

[K_McIntosh]

VikramTheGreat ... I believe printing a network test page is, by HP design, impossible when a single cartridge (out of 4) shows empty ... I am not at home now but will check the original box label & printer spec. plate for a serial number when I get home and then relay that info (if different than what HP 'My Devices' shows online) via PM.

K Mc

[K_McIntosh]

Hello VikramTheGreat ... thanks again for stepping up to help ...

 ... please see your PMs.

Regards,

K Mc