ONLY PRINTING PINK AND YELLOW

[TheMuse]

HP OfficeJet Pro 8035 All-in-One Printer prints only magenta, yellow and black.  Have cleaned the print heads several times, made sure the vents are not clogged.  All cartridges show full.  Paper is compatible.

[Max3Aj]

Hi @TheMuse, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Your HP OfficeJet Pro 8035 is printing a psychedelic mix of magenta, yellow, and black, but cyan has gone AWOL? Let's bring that missing color back into the picture! 

Check the Cyan Cartridge

• Remove the cyan cartridge and inspect it for leaks, damage, or improper seating.
• Reinstall the cartridge firmly to ensure good contact.
• If you have a spare cyan cartridge, try replacing it to see if the issue resolves.

Clean the Printhead Manually

Since automatic printhead cleaning didn’t help, try a manual cleaning:

1. Remove all ink cartridges.
2. Dampen a lint-free cloth or paper towel with distilled water.
3. Wipe the printhead contacts (where the ink comes out) gently.
4. Let the printhead dry for a few minutes before reinserting cartridges.

Run a Printhead Alignment

• Go to HP Printer Assistant or HP Smart App → Printer Maintenance → Align Printhead.
• A misaligned printhead can cause color issues.

Print a Print Quality Report

• Press the printer's control panel → Setup → Reports → Print Quality Report.
• Look for missing cyan sections. If cyan is absent, the printhead may need replacing.

Reset the Printer

Sometimes a firmware or software issue can cause missing colors:

1. Turn off the printer and unplug it for 5 minutes.
2. Plug it back in and restart.
3. Try printing again.

Update Firmware & Drivers

• Ensure your printer’s firmware is up to date. You can check this via HP Support.
• Reinstall the latest drivers from HP website.

Try a Different Print Mode

• Print in high quality mode instead of draft or normal.
• Try printing in grayscale (black & white) and then back to color.

Perform a Semi-Full Reset (Last Resort)

If all else fails, a semi-full reset restores factory settings.

• Turn the printer off.
• Hold "Back" and "Cancel" buttons together.
• Turn the printer on while still holding the buttons.
• Release the buttons when the reset menu appears.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support