OOBE Reset Doesn't Clear "Use Setup Cartridge" Officejet Pro 9018

[Dinojeezus]

My cousin gave us an HP Officejet Pro 9018 that has never been used, however the magenta cartridge is apparently not the setup cartridge.  After hours of banging my head against the wall, I'm reaching out to the forum, haha.

Initially I just tried enabling/disabling the OOBE Trade option in the normal secret menu, but that did nothing.  I finally figured out how to do an OOBE reset using a different secret menu (Home, Back, Home, Home; Service Menu, Resets Menu, OOBE reset.) but I still get the same error.

What other magical OOBE reset steps do I need to take to use this stupid printer (actually I'm really just wanting to be able to use the freaking scanner to scan stuff to email as needed.)

Thanks!

Chris

[Nal_NR]

Hi @Dinojeezus,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.           

Since you have already performed the reset, this might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[AnyNiceName]

Hello, I have a similar problem

[AnyNiceName]

Product: HP Photosmart Premium Fax e-All-in-One Printer - C410a

Please help with my HP Photo-smart Premium C410a All-In-One Printer it is showing,  install the Setup Ink Cartridges but I don't have them due to recycling after replacing them. How do I get past this 'setup cartridge' screen?

My error message is " Please use the setup cartridges that came with your printer"

Model No. C410A
Product No. CQ521A

Thank you for helping.