Office Jet Pro 6830 Printer

[wallets105]

Found black ink pooled in bottom of unit. Ink cart looks OK. Does not print or scan.

[Nal_NR]

Hi @wallets105,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer. 

Are you able to copy?

To isolate the issue, let's try and check the standalone copy. Click here

Step 1: Reinstall the print driver (Windows only)

• If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.
• Remove the printer from the devices list.
• For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.
• Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.
• Try to print. If these steps resolve the issue, you do not need to continue troubleshooting.

Step 2: Clean the printhead

• The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

•   CAUTION:
• Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

• Load plain white paper into the tray.
• On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .
• Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.
• Touch Clean Printhead.
• A test page prints.
• Examine the test page.
• If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

• NOTE:
• If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

• If the print quality is acceptable, touch Done.

Try to print. If these steps resolve the issue, you do not need to continue troubleshooting.

Click here for the remaining steps. 

Update Firmware. 

Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.