Office Jet Pro 6968 NOT printing color with new cartridges

[amySLC]

I've tried two sets of new HP 902XL cartridges and after installing it said the ink was low and would not print. With second set, the black and yellow work but the cyan and magenta don't. I've tried reinstalling. I've followed direction to unplug, hold power button down 30 seconds. 

Seems like a lot of money, and now a lot of time, to have these not work. I'd appreciate any help. 

Thanks so much!

[Jay_G24]

Hi @amySLC,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

Print a Print Quality Diagnostic Page, and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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