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‎09-12-2024 05:50 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I have an Office Jet Pro 7740 that is region locked to only accept 953, 953xl, and 957xl cartridges.  Where I live now I can only purchase 952 and 952xl cartridges.  This printer was purchased in the UAE and i now live in the USA. How can I fix this issue

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3 REPLIES 3

‎09-12-2024 05:58 AM

HP Recommended

The HP OfficeJet Pro 7740 is region-locked, which means the printer only accepts cartridges specific to the region it was purchased in. Since you bought it in the UAE, it will only accept 953, 953XL, and 957XL cartridges, and unfortunately, the 952 and 952XL cartridges available in the USA won't work directly.

To fix this issue, you can contact HP support and request a region reset. They will ask for proof of purchase and may guide you through a reset process that aligns your printer with the USA region. After the reset, your HP OfficeJet Pro 7740 should accept 952 and 952XL cartridges.

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‎09-12-2024 09:05 PM

HP Recommended

Do you have a phone number email address?

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‎09-12-2024 11:19 PM

HP Recommended

I see in this older post that @Irfan_06 was able to help, https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Need-help-changing-the-region-on-my-774...

 

Hopefully he will weigh in on this discussion.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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