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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cjacobs
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Office Jet Pro 8025 All in One - New Red ink cartridge causes message "Defective Cartridge".

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HP Pavilion
Microsoft Windows 10 (64-bit)

When trying to install new Red Ink Cartridge, printer gives message "Defective Cartridge". "Printing is unavailable because the indicated cartridges are defective. Visit www.hp.com/contactHP immedicately to get a a replacement."  I have tried 4 new Red ink cartridges - all in "Genuine" HP Ink" boxes and the same message happens every time. I complained about this in December and a case  - 5057984745 - was opened and closed before I even knew about the the "case".  I got an email telling me to download the trouble shooter, and run that and that I was eligible for ''replacement" cartridges. Set my printer to grey scale and just print black and white. I never received any "replacement" cartridges, but purchased more red ones,  none of which will work.

I purchased this printer in June, 2019, and have put in many ink cartridges in the time I have had it, and printed many pages. The printer is out of warranty, and if I can't find a way to get the ink cartridge changed, I'm just stuck with a lot of red ink, and looking for a new printer.

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KrazyToad
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@Cjacobs

 

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Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
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CDEANG
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I have the same issue and can't find anything on the site about how to resolve. 

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