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‎02-15-2021 07:58 AM - edited ‎02-15-2021 08:03 AM

HP Recommended
Operating System: iOS

When my most recent HP Instant Ink Yellow cartridge reported empty, I replaced it with one via the Instant Ink service.  That one is reporting damaged.  I had a second Instant ink yellow cartridge and that one is reporting damaged as well.  I have reset the printer (power cord unplugged for >60 seconds) and no fix,  I have checked the contacts on all three cartridges.

951 Empty Cartridge: C2P60A 2019/06 Malaysia 

951 Full Cartridge: C2P60A 2019/02 Malaysia 

951 Full Cartridge: C2P60A 2022/06 Singapore 


HELP — I need to print and Black/Grayscale would be fine

 

Please make any possible suggestions.  While a new cartridge is in route, I seriously do not think it’s going to help.

 

 

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1 person had the same question
2 REPLIES 2

‎02-17-2021 09:01 AM

HP Recommended

Hi @BQParrotHead,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎03-20-2021 07:37 AM

HP Recommended

Still not working even with multiple sets of ink.  Very disappointing. 

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