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‎08-25-2023 06:34 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

MY printer had run out of ink ion 2 cartridges. I opened the door to have the cartridge carries move to the left and replaced the empty cartridges with hp cartridges. I  closed the door and received the error message that the cartridges were damaged . I re-opened the door and removed and replaced the cartridges back again.  Now all four cartridges were saying they were damaged. I got all new cartridges and replaced them all. I read to remove the printer head three times and replace it with the cartridges I did that with n0 change. I reset the printer by removing the power plug as instructed. Now the carries does not move to the left and I cannot access the cartridges. Have tired all remedies with no luck. Any ideas or is time to trash the printer. It is about 6-7 years old now.

Category:
1 REPLY 1

‎08-28-2023 10:15 AM

HP Recommended

Hi @s10nook 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issue.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support


I am an HP Employee

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