My printer does not print color in any program, whether Office (excel, word, etc.), photos, whatever. I have tried every fix HP recommends: I've reinstalled the drivers 3 times. I've run the Print Quality Diagnostic 3 times and it prints in color and is aligned, my cartridges are new and mostly full, cleaned print heads, etc. BUT, no documents or photos or anything prints in color when I attempt to do so. Everything prints in grayscale. When checking Printer Properties, there is a limited menu with only Paper Type, Print Quality, Pages per Sheet, Borderless, Print on Both Sides Manually - I used to see a full menu with Color or Black & White or Grayscale as options. No more.
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