OfficeJet 4657 don't print color mode in Win11

[ManiOne]

I changed to Win11 24H2 and would like to continue using the printer.

But it don't print color. I installed the HP Easy Smart. But it don't work.

[VikramTheGreat · Accepted solution]

Hi @ManiOne,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing your situation! You're using the HP OfficeJet 4657 All-in-One Printer on Windows 11 24H2, and it’s not printing in color, especially after installing HP Easy Start. You're not alone in this, and I’m here to help you fix it.

Step-by-Step Fix Guide

1. Uninstall the Printer Completely

• Go to Settings > Bluetooth & Devices > Printers & Scanners
• Select your printer → Click Remove
• Restart your PC

2. Install the Full HP Driver (Not Just HP Smart)

• Visit the official HP support page for your printer:
  👉 HP OfficeJet 4657 All-in-One Printer | HP® Support
• Download and install the Full Feature Software and Drivers (not just HP Smart or Easy Start)

3. Check Color Settings in Print Dialog

• Open a document or photo → Press Ctrl + P → Select your printer
• Click Printer Properties or Preferences
• Make sure: 
  • Color is selected (not grayscale or black ink only)
  • Paper Type is set to plain or photo paper as needed
  • Print Quality is set to Best or Normal

More help: HP Printers - Manage color settings | HP® Support

4. Run HP Diagnose & Fix Tool

• Open the HP Smart app
• Click your printer → Select Diagnose & Fix
• Follow the on-screen instructions to resolve driver and print queue issues
  👉 Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[ManiOne]

Thank you

[VikramTheGreat]

Hi @ManiOne,

You’re very welcome! 😊

I’m glad I could help, and I truly hope your issue gets resolved quickly.
 

If you need any further assistance or updates regarding the product, do keep us posted

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat