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‎08-10-2022 10:27 AM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My printer is not printing all of the colors correctly. The ink status says there is still plenty of color and black ink. Help!

Category:
1 REPLY 1

‎08-23-2022 09:57 AM

HP Recommended

@jpeterson941

 

Welcome to the HP support community.

 

I understand that you are getting print quality issues, I am glad to assist you.

Did you make a copy and check if that prints fine?

 

 Meanwhile:-

Print a Print Quality Diagnostic report

  • Load the printer with plain white paper.
  • On the printer control panel, swipe left on the display, and then touch Setup .
  • Touch Tools.
  • Swipe up on the display, and then touch Print Quality Report.

If that does not print fine, follow these steps to fix the issue:-

Clean the ink cartridges

  • Load the printer with plain white paper.
  • On the printer control panel, swipe left on the display, and then touch Setup .
  • Touch Tools, and then touch Clean Cartridges.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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