• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-30-2020 03:23 AM

HP Recommended
Product: HP OfficeJet 6950
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I bought my printer beginning 2020 from Amazon UAE and everything worked fine so far. But after I had to exchange my ink the problems started.  No one in the UAE have the correct cardridges (902), only 903 which they said are the correct ones for this country.

 

After i put the new cartriges in my printer the following appears:

 

"The indicated cartridges are not intended for unse in this printer"
"Installes Cartridge: 903XL, Supported Cartridges: 902XL,902"

 

Any ideas? 

 

Thanks and best regards
Kai 

Category:
2 REPLIES 2

‎12-01-2020 11:56 PM

HP Recommended

Anyone? 😕

Was this reply helpful? Yes No

‎12-07-2020 07:28 AM

HP Recommended

Hi @Kai14,

 

I'd like to help!

 

The right cartridge for your printer in the region is 

HP 903, 903XL Black

HP 903, 903XL Cyan

HP 903, 903XL Magenta

HP 903, 903XL Yellow

 

Try the steps in the document - Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.