OfficeJet 6975 (6970) Won't Print Black

[Pundit2023]

This printer stopped printing black ink. It continues to print color without issue. I have:

1. Replaced the ink cartridge

2. Cleaned the print head several times. 

3. Test page comes out in color only.

4. Uninstalled printer

5. Restored original settings...repeated steps 2-3.

6. Updated and downloaded the most recent version. Repeated steps 2-3

7. It doesn't matter if I print wirelessly from my laptop or copy a page loaded into the printer itself. it's as if the cap is on. 

8. New cartridge is full and wet with black ink. 

[sandytechy20]

@Pundit2023 

Welcome to the HP support community.

I understand that you are having print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here 

If the issue still persists, his might require one otn one interaction to fix the issue,

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers