OfficeJet Pro 8730 does not accept 953XL cartridges

[Tawana88]

I moved from Malaysia to Zimbabwe, and the only cartridges I can get a hold of are from South Africa and the UK, which sell the 953 and 957 cartridges, not the 955 ones.

[Irfan_06]

Hi @Tawana88,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Tawana88]

Hi Irwin6,

Thank you for the response. I do meet the conditions that you have mentioned. Find below the responses you requested:

1) The operating system of your PC, is it Windows or Mac? - MAC

2) Confirm the printer model - OfficeJet Pro 8730 (D9L20A)

Kind regards,

[Tawana88]

Good day, @irwin6

I am following up on my response above.

Please advise.

[Irfan_06]

Hi @Tawana88,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Tawana88]

Thank you, Let me try this and I will get back to you