cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CLK123
New member
1 0 0 0
Message 1 of 2
41
Flag Post

OfficeJet Pro6978 Can I program to only print in B & W?

HP Recommended
OfficeJet Pro 6978

The color ink cartridges are out of stock.  My printer returns a "printer unavailable" message because the cartridges I installed, it says, are defective.  So... is there a way to override this so that I can at least print in black and white?

1 REPLY 1
ShlomiL
Level 17
Level 17
30,722 30,439 5,258 12,188
Message 2 of 2
Flag Post
HP Recommended

Hi,

Please follow below support document, both for claiming a cartridge replacement and for setting the printer to print in Black & White only to allow printing:

https://support.hp.com/us-en/document/c06955418

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation