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‎07-28-2023 04:22 PM

HP Recommended
Operating System: macOS 12.0 Monterey

As instructed, yesterday morning I replaced an empty Y cartridge on my OfficePo 9025.  A message popped up saying the Y cartridge was missing or defective, and I could not bypass it to print.   I took that cartridge back to the store and got a replacement.  I installed the replacement yesterday night and it worked fine until this afternoon, when the same message popped up.  I have removed and reinstalled the cartridge several times, without turning the machine off and after turning it off.  The message will not go away, and the printer will not print.  It is only two years old but out of warranty.

 

Any thoughts?

Category:
2 REPLIES 2

‎07-31-2023 11:32 AM

HP Recommended

@PrinterGobbler

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎10-16-2023 07:57 AM

HP Recommended

Hi community!

 

The following video may also help:

 

 

SofiaML
HP Support Community

I work on behalf of HP.
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