-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
Create an account on the HP Community to personalize your profile and ask a question
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
HP Recommended
Welcome to the HP support community.
Update the printer firmware
Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.
Reseat the printhead up to three times
You might need to reseat the printhead up to three times.
-
With the printer turned on, unplug the power cord from the rear of the printer.
-
Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
-
Close the cartridge access door.
-
Reconnect the power cord to the rear of the printer.
-
Wait for the printer to start, and then look for the error.
-
If the error message persists, repeat the steps to reseat the printhead up to three times.
-
If the error no longer displays, you are done.
-
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community