Officejet 8600 - PRINTER FAILURE after HP cartridge replacement.

[milk99]

Printer was printing, but it had a low Magenta ink, so I replaced it with a brand new HP Magenta cartridge.  As soon as I installed it, I got the PRINTER FAILURE message - there is a problem with the printer or ink system.

I followed the instructions and turned on/off the machine as directed, changed the cartridge, and cleaned the contacts.  Removed the printhead and cleaned it as instructed, but I have the same error message, and cannot even do a reset because I cannot get rid of the message and return to the menu.

I am stuck with new cartridges for a printer I cannot get to work 😞    HELP

[Garp_senchau]

@milk99, Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

Turn Off the Printer:

• Power off the printer and unplug it from the wall. Wait for 5-10 minutes to reset the printer's internal system.

2. Remove and Reinstall the Magenta Cartridge:

• Open the printer’s ink compartment.
• Remove the new Magenta cartridge you just installed.
• Gently check that the ink cartridge is inserted correctly and securely.
• Make sure the cartridge’s protective tape has been fully removed.

3. Check for Paper Jams or Obstructions:

• Ensure there’s no paper jam or any other obstructions in the printer that might cause the error.

4. Inspect the Printhead:

• If you haven't already, remove the printhead and check for any ink buildup or debris. Use a soft cloth or tissue to clean it carefully.

5. Check the Ink Cartridge Compatibility:

• Double-check that the Magenta ink cartridge you installed is compatible with your printer model (Check this guide)

6. Check for Firmware Updates:

• Sometimes a firmware update can fix printing errors. You can check the printer’s settings through the printer’s control panel or using the HP support website.

You can also refer this guide

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,