Officejet 8620 cartridge doesn't move, locked on the far right

[Echo1313113]

I bought my printer for some years, it has always been good.

I recently need to replace cartridges.

I used aftermarket cartridges, as on the HP printer, there is no sign to say cannot use it, otherwise will lock printer.

Unfortunately, after I installed aftermarket cartridges, the printer started to give me error signs asking me to replace cartridge, then locked the cartridge to the far right, won't even move for me to replace it with HP cartridge.

I would appreciate if HP tech support can unlock it for me, so I replace it with HP brand cartridge. 

Thank you!

[Kuroi_Kenshi]

Hi @Echo1313113,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn Off and On the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the back of the printer.
• Wait for about a minute.
• Plug the power cord back in and turn the printer on.

Manually Move the Cartridge Carriage:

• With the printer turned off, gently try to move the cartridge carriage manually to the center.
• Do not use excessive force; if it does not move easily, proceed to the next step.

Check for Obstructions:

• Open the cartridge access door.
• Look for any obstructions or packaging materials inside the cartridge area.
• Remove any visible obstructions carefully.

Reset the Printer:

• Perform a printer hard reset:
  • Unplug the printer while it is turned on.
  • Wait for about 30 seconds.
  • Plug the printer back in and turn it on again.

Use Genuine HP Cartridges:

• Consider replacing the aftermarket cartridges with genuine HP cartridges. Using non-HP cartridges can sometimes cause issues with compatibility and functionality.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Echo1313113]

Dear @Kuroi_Kenshi ,

Thank you so much for getting back to me.

I followed your instructions and tried every step, the cartridge is still locked to the far right, not able to move to the left so I can replace with genuine HP ink. I also tried to manually move it, but it doesn't move. After the hard reset, it still go straight to the message that one of the ink is defective or broken, please replace it. And still, cartridge is locked to the far right, I am not able to change the ink.

What should I do?

Thank you again for your help!

[Kuroi_Kenshi]

Hi @Echo1313113,

Thank you for the update, and I truly appreciate your patience in working through the steps so far.

I’m really sorry to hear that the carriage is still locked in place and that you're unable to access the cartridges. I can completely understand how frustrating this must be, especially when you're willing to switch back to genuine HP ink but are physically unable to do so.

Since the issue persists even after a hard reset and manual attempt, we need to perform a Semi-full reset. As the reset instructions are printer specific, I'll be sending the instructions in private

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,