cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
42
Flag Post

Officejet Pro 6830 - Cyan print quality poor

HP Recommended
Officejet Pro 6830

Officejet Pro 6830 - Cyan print quality poor

Have done printhead clean routine at all three levels.  Slight improvement but still poor.

Black print and other colors are fine, just Cyan that will not flow enough ink

Have also tried a new Cyan cartridge.  Seems like the printhead is partially clogged.  Is there a way to replace or further clean the print head on this printer?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,189 1,174
Message 2 of 2
Flag Post
HP Recommended

@danejyeager, Welcome to HP Support Community!

 

The printhead cannot be replaced. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation