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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-21-2020 10:06 AM

HP Recommended
Product: Officejet Pro 6830

Officejet Pro 6830 - Cyan print quality poor

Have done printhead clean routine at all three levels.  Slight improvement but still poor.

Black print and other colors are fine, just Cyan that will not flow enough ink

Have also tried a new Cyan cartridge.  Seems like the printhead is partially clogged.  Is there a way to replace or further clean the print head on this printer?

Category:
1 REPLY 1

‎09-25-2020 02:54 PM

HP Recommended

@danejyeager, Welcome to HP Support Community!

 

The printhead cannot be replaced. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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