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Message 1 of 2
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Flag Post

Officejet Pro 6960 printing pink instead of blue

HP Recommended
Office Pro 6960 All in One
Microsoft Windows 10 (32-bit)

Nearly 4 years old printer,  printing pink instead of blue/ green.
Try tune off the machine, printer head clean, reset ...make no different.

Advice please.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@amsoonmy, Welcome to the HP Support Community!

 

I understand you are facing print quality issues.

 

Check the ink levels and replace any low/empty ink cartridges.

 

Clean the printhead

Note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

 

Also, perform steps 9 and 10 from this document. 

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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