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‎03-19-2021 03:07 AM - edited ‎03-19-2021 08:11 AM

HP Recommended
Product: Officejet Pro 8710

Hello

 

I got my printer repaired with new main board after my printer has died during an upgrade due a power outage.

Unfortunatelly the Main board installed does not accept any Cartridges purchased in EU region (953/953XL).

I have read here in this forum about some workarround how to reset a region.

I have contacted HP help desk here in Czech Republic, unfortunatelly the operator told me today, this service (region reset) is no longer available / supported from them.

I have tried to investigate already based on some hints found on various web sites, so available now to access an Engineering menu, where can see a printer region, and also ink regions, can change a SN, Service ID, MAC address, etc... But without a knowledge, where to sign a propper data for my region, it is unusefull for me.

Anybody here, who can help me to fix my problem ?

 

Thank you in advance

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-20-2021 03:05 AM

HP Recommended

@Michal_CZ1, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-20-2021 03:05 AM

HP Recommended

@Michal_CZ1, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-20-2021 12:39 PM

HP Recommended

Thanks a lot for your help !!!

 

My printer was successfully reset from US to EU region, and accepts the 953 Ink Cartridges now.

It is highly appreciated.

 

Stay safe and healthy !

Michal

Was this reply helpful? Yes No

‎03-21-2021 02:59 AM

HP Recommended

@Michal_CZ1

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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