Officejet Pro 9018 - ink "replace" button will not move print head for cartridge access

[rtisc]

I have an "ink needs replacing" indicator on my touch-screen. When I open the front, the on-sreen prompt changes and tells me to press the touch-screen "replace" button to move the print head for access to the cartridges. This button is unresponsive. I have tried (1) opening the top; (2) turning the printer off and back on; (3) leaving the printer on and unplugging for over one minute and plugging it back in; (4) downloading and updating the firmware (it was already current, and does not permit uploading again). We use this for our home-based business, and we are at our wits end. This one non-responsive software option has turned our printer into a large useless brick. There does not appear to be any physical way to bypass this button. The print head used to reposition for access any time the top was raised, but this has evidently been replaced with a software only option. I consider this change to be a serious design flaw. Any help will be greatly appreciated.

[Betty0610]

@rtisc

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Dana36]

the link did not work, so it was zero help.  I was very hopeful.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ABC5731]

Same issue - all the suggestions didn't work

[jbollie]

It wasn't helpful for me either.

[jbollie]

I did contact a support agent and they couldn't help me.

[HRay2]

My concerns are that this is a problem occurring across multiple printers (I have the OfficeJet Pro 9025), seems to be a software or firmware update bug, you find out you have this problem because you finally need to replace an ink cartridge, and that the problem has been known since at least  October 6.  Nearly a month later and HP doesn't have a fix?  Definitely makes me question buying HP again.