Officejet Pro new HP cartridge error

[matt1943]

When printer asked for replacing depleted ink cartridges, new HP cartridges were recognized but returned ink system error. I tried yet another new set with same result. The original depleted cartridges allowed all other functions (reports, setup, etc.), but no print even though the black cartridge is half full.

Office Depot may not want to replace the second pack. Inclined to try Best Buys' offering, but I don't want to get stuck with cartridges that cost a ridiculous $165 ripoff.

What should I do?

[Nal_NR]

Hi @matt1943,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Use the following steps to resolve the error.

• Turn the printer off and then back on.
• If the error message persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer. Ideally the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, level the printer.
• When the printer is level, continue to the next step.
• Open the Embedded Web Server (EWS) by entering the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies.

If the error persists, or if the EWS cannot be opened, replace all of the supplies with new ink cartridges.

If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance

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