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‎01-27-2021 09:36 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Officejet pro 6978 opening top to change ink, the  printhead does not reposition to allow. Have downloaded updated drivers, tried power cycling..Any suggestions?

Category:
1 REPLY 1

‎02-02-2021 06:50 AM

HP Recommended

@JeffRL, Welcome to the HP Support Community!

 

I see that you are not able to replace the ink cartridges as the print carriage is not moving. Kindly perform the steps mentioned in this document - Carriage Jam' or 'E3' Error Displays

 

Also, check if there are any jams inside the printer as shown in this document - Paper Jam Error

 

To know how to replace the ink cartridges, refer to - Replacing Ink Cartridges

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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