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‎01-13-2021 03:59 PM

HP Recommended
Product: OFFICEJET PRO 8600
Operating System: Microsoft Windows 10 (64-bit)

Impressora acusa "falha da impressora - há um problema na impressora ou no sistema de tinta". Isto ocorreu após a troca do cartucho 951XL ciano (original HP). Ao recolocar o cartucho antigo o problema desaparece. Já liguei e desliguei, desconectei o cabo de força, fiz a limpeza dos contatos dos cartuchos, etc, etc, etc. mas nada resolve. A mensagem diz ainda que "Se o problema persistir, fale com a HP", mas não consigo falar com ninguém. Alguém tem alguma sugestão para resolver o problema ou um telefone, e-mail, zap, fumaça, bumbo, para comunicação direta com a HP?

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1 person had the same question
1 REPLY 1

‎01-13-2021 04:03 PM

HP Recommended

Hi Sergiozpelli

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

If you prefer you can post in the portuguese community: LINK

Thank you for your understanding.

Regards,

I work on behalf of HP.
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