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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Officejet pro 8610 moved from UK to NZ
Create an account on the HP Community to personalize your profile and ask a question
09-28-2021 11:42 PM
Hi
I think I need a regionalisation reset done, printer bought and used in Europe, then moved to NZ, bought local set of cartridges and printer says "incompatible ink cartridges"
Please help, thanks
Todd
Solved! Go to Solution.
Accepted Solutions
09-30-2021 01:10 PM
Welcome to the HP Support Community.
Yes, we'll have to do a region reset.
To do a printer region reset you need to meet the following conditions:
1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer. Also, let us know the Operating System on your Computer.
3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.
Please do let us know.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
09-30-2021 01:10 PM
Welcome to the HP Support Community.
Yes, we'll have to do a region reset.
To do a printer region reset you need to meet the following conditions:
1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer. Also, let us know the Operating System on your Computer.
3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.
Please do let us know.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
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