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‎08-16-2023 01:13 PM

HP Recommended

When replacing the Magenta and Cyan 952 XL ink cartridge, I get a message saying these are "Older Generation" and to use in an older printer, which I do not have.  It says to contact support if I do not have an older printer.

What do I do, as these cartridges are costly? Is it possible to get a refund on these?

Category:
1 REPLY 1

‎08-19-2023 02:32 PM

HP Recommended

Hi @BetGeo,

 

Welcome to the HP Support Community

 

I understand you are getting an Older Generation Cartridge issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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