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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-04-2024 03:57 PM - edited ‎08-04-2024 03:57 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

Blue is not printing!  I have run all the diagnostic tests, replaced the cyan cartridge (I always use genuine HP cartridges), done 3 levels of printer head cleaning.

 

Black and other colors print fine. Please help!

Category:
1 REPLY 1

‎08-07-2024 05:29 AM

HP Recommended

Hi @Orangier ,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the print quality. 

 

Try updating the firmware. Click here

 

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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