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Goldilox
Level 1
7 2 0 0
Message 1 of 4
155
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One colour of the four ink cartridges prints faintly with streaks

HP Recommended
HP OfficeJet Pro 9010 All-in-One Printer
Microsoft Windows 10 (64-bit)

Officejet 9010:

Cyan, Magenta & Black print good.

But Yellow is faint and streaky, slightly better when print quality set to Best rather than Draft, but still poor.

Tried a new yellow ink catrtridge and still the same.

I suspect blocked printhead or nozzles?

Any ideas please?

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
32,853 25,407 1,681 1,891
Message 2 of 4
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HP Recommended

@Goldilox

 

Welcome to the HP support community.

 

I understand that the yellow ink cartridge is not printing, and I am glad to assist you.

Run a Print Quality Diagnostic report

Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.

Load plain white paper in the tray.

Print the report.

  • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

If that does not print fine, follow these steps:-

Run the automated printhead or ink cartridge cleaning tool

Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

  • Load plain white paper in the tray.
  • Run the cleaning tool.
  • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.
  • If the page that prints have defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Goldilox
Author
Level 1
7 2 0 0
Message 3 of 4
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HP Recommended

Thanks reply.

I have tried all the head cleaning options as well.

They have not worked.

I presume that the Yellow nozzles are blocked and I will need to remove the printer head to clean out....????

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sandytechy20
HP Support Agent
HP Support Agent
32,853 25,407 1,681 1,891
Message 4 of 4
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HP Recommended

@Goldilox

 

This seems to be a hardware issue and requires one on one intraction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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