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‎12-14-2020 09:53 AM

HP Recommended
Product: OfficeJet 6958
Operating System: iOS

About a week ago my printer stopped printing in color. Even the Quality Diagnostic page and the Clean Printhead pages are ONLY black and white. Not even a hint of color. 

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2 REPLIES 2

‎12-15-2020 07:16 AM

HP Recommended

I find it interesting that my colored ink suddenly feels right as instant Inc. says that they will honor free ink for the lifetime of the printer and now I’m getting virtual agent information that says I need to replace my printer.

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‎12-15-2020 03:16 PM

HP Recommended

Hi,

Please follow the steps listed below by providing your printer and ink cartridges information:

https://support.hp.com/us-en/document/c06955418

 

I believe this might be related with the issue you describe.

 

Shlomi



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