Only printing black

[Cynthia408]

My printer is only printing back I clean everything’s and don’t work 

[zoey7886]

@Cynthia408, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Latex Technical: Troubleshooting Printhead Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Based on your issue, it appears that your printer is not printing colors correctly, particularly black ink. Here's a detailed troubleshooting guide to help resolve your problem:

Run a Printhead Check:

• Start by running a printhead check to see if all the nozzles are firing correctly.
• If you notice that the black ink is completely missing, it might indicate an issue with the printheads.

Inspect the Printheads:

• Perform a manual cleaning using lint-free cloth and distilled water. The steps are:
  • Remove the black and cyan printheads from the printer.
  • Soak a lint-free cloth with distilled water and gently blot the printheads.
  • Clean around the outside carefully without using alcohol.
• Reinsert the printheads and close the printer lid. It will automatically run a printhead alignment test.

Run Cleaning Cycles:

• Target the black printheads and run cleaning cycles multiple times to see if the black ink starts printing again.

Check the Maintenance Cartridge:

• Ensure the maintenance cartridge is not full. If it is almost full, replace it with a new one.

Print Quality Test Patterns:

• Print test patterns designed with pure hues enabled (using software like ONYX).
• Make sure to include solid colors such as 100% cyan, magenta, yellow, and black to identify which colors are missing.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,