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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-24-2021 04:00 PM

HP Recommended

My HP OfficeJet 6978 only prints in BLACK although I have installed all 3 new color cartridges.  I ran out of color months ago and have only been printing in black.  I have tried cleaning the cartridge heads, but still no color.  (Sorry but I have not i

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1 REPLY 1

‎02-01-2021 10:50 AM

HP Recommended

@Kizzy-606_, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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