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HP6978

Hi,

  Does HP even offer any bottled ink that one could possibly refill existing cartridges since the 902 inks have been recalled?

 

  We just got this printer and now are not able to get ink. My husband is needing to work out of the home due to COVID and considering all the various uphill battles with work and a pandemic; I honestly didn’t think finding ink for a new printer would be such an issue. 

  We are trying to use HP products as we don’t wish to void the warranty.  It’s extremely disappointing to read others’ posts and see their similar issues and not find any viable options of help offered from HP. 

  Previously, I would have suggested HP products if asked by a friend- now, not so much. And, unless this is quickly fixable, we will have no choice but to purchase another printer- which will not be an HP product. 
   

  Help, please!

Thank you-

  

  

1 REPLY 1
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@georgia10

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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