Orange tab & spilled ink

[DiAnd]

Just purchased HP910 black ink from Staples this evening; when installing and pulling out the orange tab the black ink spilled and apparently that was all that it contained. No more ink in the cartridge. Ruined my top but fortunately didn't spill on carpet. Is there a warranty on this product or am I out the money?

[A_Gayathri]

Hi @DiAnd ,

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the newly purchased HP910 black ink. Orange tab & spilled ink Not to worry I will help you to get a resolution to resolve the issue.

I am sorry to hear this needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps. 

Take care and have a good day.

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