Order not received

[NotThatHappy]

Placed an order Sept. 29
to date have not received it due to “bad address”

Contacted HP on September 4 via email, same day response received that I should be with the delivery party.
Contacted the delivery party (DHL) and they say it should be solved by HP.

On September 4 immediately emailed HP again, however now I get no response.

September 9 in the morning again contacted HP via [edit]
I get a response, that it cannot be done this way and I have to call Private Customers: [edit]
This number appears not to be in use
After reporting this and emailing several times, I get a response at the end of the day that I should call [edit]

Called last night and hung up after 10 minutes on hold.

Now also been on hold for 20 minutes and all I hear is “Currently all our staff are busy, please stay on the line to speak to a member of staff”

No way to contact HP via any other means either.
I am very disappointed in the service and hope to finally be helped for once

[Sneha_01]

Hi @NotThatHappy ,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your HP  experince. It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support