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‎07-12-2024 03:23 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I am trying to setup this printer my father gave me. No idea when it was purchased. It's been in storage. I am trying to set up the printer but it will not read the ink cartridges as compatible. I have tried contacting support and have gotten no where. what do I do?

Category:
1 REPLY 1

‎07-14-2024 10:28 AM

HP Recommended

Hi @Lulabell87,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with setting up your printer.

To understand the issue and help you, please share the details listed below:

 

- Is this the first time you are setting up this printer new out of the box or was that setup before?

- May I know which application you are using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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