Other color cartridge became depleted after i replaced one cartridge

[OK1310]

Other color cartridge became depleted after i replaced the cyan cartridge although the other color ink cartridge still have a lot of ink left. Can it be solved without me buying new cartridge for other color? (HP Officejet 9730)

[A_Gayathri]

Hi @OK1310 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're experiencing could be caused by the printer misreading the ink levels, or it might be a result of the replacement process itself. Here are a few steps you can try to resolve the problem without buying a new cartridge for the other color:

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes before plugging it back in.
• Turn the printer back on and check if the cartridge error resolves.

Reinstall the Cartridges:

• Remove the cartridges (including the one you just replaced) from the printer.
• Inspect the cartridge to ensure it has no protective tape or packaging still attached.
• Reinstall the cartridges, ensuring they click into place correctly.
• Check if the error clears.

Check for Firmware Updates: Update the firmware on an HP printer

• Sometimes, the printer's firmware may cause errors with cartridge readings. Check for any firmware updates for your HP OfficeJet 9730 via the printer's settings or the HP website.

Perform a Printer Reset:

• You can perform a factory reset to clear any errors in the printer's memory. This will erase any custom settings, so only do this if you're comfortable reconfiguring your printer afterward.
• To reset: Go to the printer's settings, find the "Restore Defaults" option, and follow the instructions.

Clean the Cartridges and Contacts:

• Gently clean the ink cartridge contacts and the printer's contact points using a lint-free cloth or cotton swab dipped in water. Dirt or ink buildup may cause the printer to misread the ink levels.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!