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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
HP Recommended
Change your black cartridge. If faded and leaving lines likely it is worn out or defective. Is this OEM or 3rd party? If OEM and the cartridge does not read "low" you can claim a warranty. Do that by printing a test page and the supplies status page and returning the cartridge to place of purchase for warranty replacement. If 3rd party, talk to the vendor.
Above assumes that the black print is the only problem you are having.
Vertical lines could also be a sign of issues with the transfer belt but in most cases those lines are a grey or mix mash of all colors.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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