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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-06-2021 08:06 AM

HP Recommended

I have run out of ink but one of the inks is showing an error Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues. and I cannot therefore order or am not being sent inks, what am I to do?

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3 REPLIES 3

‎01-07-2021 07:03 AM

HP Recommended

Hi @CJones3,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎01-09-2021 07:11 AM

HP Recommended

I have already sent the details but have sent again. Thank you

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‎01-11-2021 10:44 AM

HP Recommended

 

I have placed an order to ship both the black and color cartridges under express shipment, you should receive them in 3-4 business days.

Hope this helps!

 

Keep me posted!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No
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